Terms of Services

To the extent permitted by law, we have the right to revise the related terms (including but not limited to these Terms of Services and the privacy policy of the Website) at any time, and such revisions will become effective immediately after publishment. We will not specifically notify the user of such revisions. We recommend that you should check these Terms of Services regularly to take notice of such revisions or changes. If you continue to use the Website or conduct related transaction activities after the publishment of such revisions or changes, you will be deemed to have read and agreed to comply with such revised or changed terms; if you do not agree to such revised or changed terms, please do not continue to use the Services. The rights and obligations related to paid services or transactions prior to such revisions or changes will not be affected.

1. You acknowledge that the exhibition tickets, services or products provided by us can only be accessed through the devices suitable for display services. In order to create a good experience for you to use the Services, your computer or mobile phone should have the basic specifications and requirements as recommended software and hardware listed in the table below. If your device currently cannot meet the following basic specifications and requirements, you understand that you may not be able to use the Services or the quality of the Services will be affected:

   | Supported desktops and laptops |

   PC

   1. Windows 10
   2. Having an independent graphics card and a graphics card with more than 8GB of RAM

   Mac

   1. OSX 10.14 or above with 8GB or above RAM
   2. Having an independent graphics card and a graphics card with more than 8GB of RAM

   | Supported tablets |

   1. Apple iPad Pro 1st generation and above
   2. Apple iPad 7th generation or above
   3. Apple iPad Air 2nd generation and above
   4. Samsung Galaxy Tab S4 or tablets with equivalent performance

   | Supported phones |

   1. iPhone X
   2. Google Pixel 5 or Android phones with equivalent performance

   | Supported Browsers |

   The latest versions of the following browsers:

   1. Chrome
   2. Firefox
   3. Edge
   4. Safari

   | Network Speed |

   1. Optical fiber network 20M or above
   2. Mobile network 4G or above
2. The exhibition tickets, services or goods with the mark of “Independently produced by the exhibition provider” may have additional requirements for specifications of the user’s devices. Please refer to the device specification requirements marked on the page of such exhibitions or services, and you are aware that if you have any requirements for the content and/or quality of such exhibitions or services, you should contact the exhibition providers separately.
3. The access network that you connect to ARTOGO's designated website system of facilities in the Telehouse should be rented by you from a legal telecom carrier. Your rights and obligations arising from renting the access network shall be governed by the contract between you and the telecom carrier.

The user of the Website can browse the contents of the Website.

1. The Website allows users to log in with their Facebook or Gmail accounts, or to sign up on the website to become a member. During the process of becoming a member, you should provide timely, detailed and accurate personal information, and constantly update the signup information to meet the timely, detailed and accurate requirements. All data which is originally entered on the Website will be referenced as the signup information. If the signup information is incomplete or untrue, this situation is deemed as a breach of these Terms of Services, and the Website shall have the right to suspend or terminate such user’s use of the Services. The Website is not responsible for any issues arising from any untrue signup information or the consequences of such issues.
2. When signing up for an account, the user shall not use names that imitate any others’ names, infringe any others’ rights, or contain any offensive or racially discriminatory words as their account name. Otherwise, the Website shall have the right to suspend or terminate this account's use of the Services.
3. Members are not allowed to transfer or lend their account and password to others. Otherwise, the Website shall have the right to suspend or terminate this account's use of the Services. If a member finds that his or her account or password has been illegally used by others, he or she should notify us immediately and we will do our best to provide assistance.
4. The Website is not able to foresee and prevent legal, technical and other risks at any time, including but not limited to force majeure, viruses, hacker attacks, system instability, third-party service defects and government actions, which may cause service interruption, data loss and other losses and risks, the Website shall not be responsible for any of such situations except for the liabilities provided by law.

The intellectual property rights of programs, software and website designs used by the Website (including but not limited to information, data, pictures, files, website architecture and web design), including but not limited to patent, copyright and know-how, are owned by the Website or other rights holders according to the applicable laws. No one shall modify, reproduce, distribute, publish, publicly publish, reverse engineer, disassemble or use any or all parts of the contents or services of the Website for their own or any others’ interests, or engage in any other illegal activities. If you wish to quote or reprint the aforesaid information, except otherwise expressly permitted by law, you must obtain the prior written consent of the Website or other rights holders according to the law. It is your obligation to respect intellectual property rights. In case of any breach, you shall be liable for damages to the Website (including but not limited to the court costs and lawyer fees.).

1. When you conduct the transaction activities through the Website, you warrant that you have full capacity or have obtained the consent of your guardian and have reviewed the public information of the applicable exhibition tickets, services or products for three days or agreed to waive the review period. When you order the exhibition tickets, services or products, you must carefully check the content and price of the order, and agree to abide by the application transaction rules.
2. In addition to these Terms of Services, the information shown in the sales and ordering process of exhibition tickets, services or goods on the Website, including the applicable transaction conditions, restrictions and instructions, also constitutes a part of the contract between you and us.
3. Once you complete the ordering procedure according to the methods, conditions and process set out on the Website, it means that you agree to order the exhibition tickets, services or goods according to the agreed content, transaction conditions or restrictions stated on these Terms of Services, related web pages, the sales web pages of such exhibition tickets, services or goods. In case of any changes to the information saved on the Website (such as your address, phone number, and e-mail), you shall update such information online immediately, and shall not deny the order or refuse to make the payment because the information saved onto the Website is inconsistent with your information.
4. After you complete the order for exhibition tickets, services or goods on the Website, and we confirm and accept the order, the system will automatically send a confirmation notice to your e-mail address saved on the Website. If the order cannot be fulfilled because a product is out of stock or other justifications, the Website will notify you separately of the cancellation of the order or if the order is not confirmed. After the Website notifies you that the sales order has been established, both parties agree on the content and price of such order and the exhibition tickets, services, or goods have been sold to you.
5. If you return or exchange goods, cancel orders maliciously, or engage in any inappropriate activities after you complete the order or pre-order of exhibition tickets, services or goods on the Website, and cause trouble or damage to the operation of the Website, the Website shall have the right, at its own discretion, to refuse transactions and temporarily or permanently terminate your use of member account.
6. You understand and agree that although the Website will try its best to maintain the accuracy of related information, the Website does not warrant that all information appearing on the web page or related messages is complete, correct, and current. The information on related prices, specifications, pictures, descriptions or order quantity limits related to the exhibition tickets, services or goods shall be based on the records on the relevant web pages in the sale and ordering process thereof. If the records are incorrect, the information provided by the exhibition, service or product providers shall govern. If the prices of exhibition tickets, services or goods are incorrect, the Website will process it according to the price determined by the exhibition, service or goods provider and reserves the right to refuse to accept the order.
7. The exhibition tickets, services or goods ordered by you, the calculation and payment methods of the shipping fee (if any) are determined according to the applicable exhibition tickets, services or goods sales webpages and the relevant webpages in the ordering process; if such information is not provided on the Website, the shipping fee is borne by the Website.
8. If you pay with a charge card and the transaction amount overdraws your account or there are other handling charges that need to be deducted from the same bank account, you shall be solely responsible for such charges.
9. For all online purchases you make on the Website and matters related to such transactions, you and the Website agree to use electronic documents as the method of expression; the computer system of the Website will automatically record relevant electronic transaction information, and you may also check the related transaction information yourself after logging in your account. If you find that the transaction information is incorrect, you should notify the Website immediately.
10. The Website uses the cash flow services of TapPay and PChomePay, which are third-party collection and payment services. The payment you make for purchasing exhibition tickets, services or goods on the Website will be through these third-party cash flow service providers (please refer to the terms and conditions of services provided by such third-party financial service providers: TapPay (https://www.tappaysdk.com/taiwan-zhtw/terms) and PChomePay (https://www.pchomepay.com.tw/other/service_treaty)) When you purchase any digital content on the Website, the personal information you fill in, including credit card account information, etc., will be processed through a third-party cash flow service provider to ensure that the membership information and transaction-related information are correct to protect both buyers and sellers data security. In principle, the Website will not obtain corresponding content information. If the Website does obtain your personal information, it will properly keep your information according to our agreement with the third-party financial service providers and the privacy policy of Website. (For details of the applicable terms and conditions with third-party services, please refer to Note 1: The applicable terms and conditions of the contractors, third-party content and websites).

Note 1: The applicable terms and conditions of the contractors, third-party content and websites

The Website may contain content, data, information, advertisements, products, any other documents, information or applications from contractors and the third parties or linked to the other third-party websites (hereinafter collectively referred to as “Third-Party Content”), except the Website expressly states that ARTOGO is the seller or service provider, all services are still provided by the individual service providers. When you use the Services, you understand and agree that we are not responsible for examining or evaluating third-party content (including but not limited to accuracy, completeness, timeliness, validity, legality, appropriateness, quality or any other aspects), and does not provide any warranty or endorsement of the managers, affiliates of the third-party content, nor assume any responsibility.

The user understands and agrees that the exhibitions or services provided and sold on the Website are planned and produced by individual exhibition or service providers. ARTOGO only assists the online listing and sales thereof. The Website shall not provide any warranty for the exhibition content. If the user has any issues with the exhibition content or suffers any damages due to the exhibition content, which shall be the liabilities of the individual exhibition or service provider.

The Website only provides third-party content for your convenience. If you infringe or violate the rights of any third party, which causes any damage, loss to, or any dispute with such third party, we will not be responsible for any direct or indirect liability to you in relation to such use.

1. In principle, we will process the refund application for the exhibition ticket or service ordered by you according to this clause. However, if the web page of the exhibition or services ordered by you shows that “This exhibition/service will be processed by the applicable exhibitor...” or other similar description, please contact the exhibitor directly for the relevant refund policy.
2. According to the law of the Republic of China, Subparagraph 5 of Article 2 of “The Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales”, our exhibition tickets or services are deemed to have been fully performed once redeemed, and Article 19, Paragraph 1 of the Consumer Protection Law (the Seven-day right to rescind a distance sales) shall not apply. Any exhibition ticket or service can only be refunded according to the refund policy on the Website if such exhibition ticket or service has not been used and viewed within seven days after purchase (the exhibition will be deemed as being viewed when you complete the purchase and enter the online exhibition room; the offline navigation tool will be deemed as being viewed after you click to confirm the activation). The procedure for redemption of tickets is as shown on each exhibition page.
3. When you request a refund, the amount of the purchase will be refunded to the original credit card or account according to the payment method you used when ordering or another refund method agreed upon by you and us separately.
4. After confirmation that your refund request is eligible, we will process all refund requests confirmed by the 30th of every month and initiate the refund to your credit card balance/e-wallet account on the 10th of the following month. Depending on the processing procedure of each card-issuing bank or e-wallet, it usually takes 10-15 working days for the funds to be returned to the credit card balance or e-wallet account you used for payment, and such balance may appear on your next credit card statement.

The Website shall have the right to use the text, files, images, photos (including the user’s own photos), videos, audio, musical works, creative works, or any other materials (collectively referred to as “User Content”) posted by the user to produce the content, editing, broadcasting or marketing activities related to the products and services of the Website.

1. The Website provides you with the user consultation and maintenance services of online system to enable you to use the Website smoothly. The service hours available for the user consultation service of the online system are 10:00 to 19:00 (UTC+8), Monday to Friday. However, the Internet is an open network and is maintained by each network service provider. The Website cannot be responsible for the accuracy, completeness, security, reliability, suitability, line interruption and errors of the information resources extracted by you and cannot guarantee the data transmission speed between you and the Website. Therefore, in case of any failure caused by the software and hardware of your personal computer or the Internet system of the telecom carrier, it is not within the scope of the maintenance services provided by the Website, and you may not allege or claim any right or interest against the Website caused by poor video quality caused by network bandwidth or other environmental factors.
2. When the Website needs to relocate, replace or maintain the related system facilities routinely or for some reason, and needs to suspend or interrupt all of the Services, a notice will be posted in the system or on the Website 72 hours prior to such suspension or interruption. However, in case of any temporary or emergency or force majeure event, the Website is not required to comply with the aforesaid procedure to publish the 72-hour advanced notice. When your rights and interests are affected due to the migration, replacement or maintenance of the Website or related system facilities of the Website, the Website will provide compensation to you by extending the period of ticket use based on the damages you incur.
3. The Website is responsible for the maintenance of service-related systems. In case the system cannot be used normally or there are any changes, you should contact our customer service immediately.

The Website shall have the right to temporarily or permanently modify or terminate the Services (or any part thereof) at any time, within the scope permitted by law and without affecting the purchaser’s rights and interests of the exhibition ticket, with or without notice. The user agrees to make a backup of the content that they post onto the Website at any time to prevent data loss. The Website shall not be responsible for any loss of content and related losses suffered by the user. The user agrees that the Website will not be responsible for the user or any third party with respect to any modification, suspension or termination of the Services.

1. The user agrees that the Website may, due to the operation of the Website or the improper use of the user, including but not limited to the user's violation of these Terms of Services or account inactivity, terminate your account, password or your use of the Services (or any part of the Services) and any content saved in the Services will be removed and deleted.
2. To the extent permitted by law, the Website may also, at its own discretion, terminate the Services or any part thereof at any time, with or without notice. The user agrees that in such case, the Website may close or delete the user's account immediately and all related information and documents saved in the user's account, and/or prohibit the user from their further use of such documents or the Services.
3. In case the use of the Services is interrupted, the user account is terminated, or the related messages and documents are closed or deleted, the Website will not be responsible for such interruption, termination or closure or deletion to you or any third party.

1. The technologies are changing rapidly, but they are also accompanied by great uncertainty. With respect to the User Content uploaded by any member, the Website will not guarantee that there is no possibility of infringement due to objective factors and it is not possible to completely pass the infringement. On the premise of respecting our members, the Website will not provide any warranty or endorsement for the accuracy, timeliness and completeness of digital content and data. The Member should also warrant that any User Content such as comments uploaded to the Website does not infringe the rights of any other’s or violate any law or regulation.
2. Your use of the services is provided on an “as is” and “as available” basis at the time of use. The Website does not provide any express or implied warranty as to the stability, security, error-free and uninterrupted service of the Website. After reading the contents of these Terms of Services, you understand the existence of risks and are willing to take all and all possible risks and damage that may occur from the use of the Services.
3. You agree that your use of the Services is at your own will, and you agree to take any risk therefrom, including any damage to your computer system arising from the downloading of digital content, data or images through the Services, or the digital content, data or images obtained from the Services, or any data loss or other consequences which may occur.
4. The Website does not warrant that the e-mails we sent or their contents will not contain anything harmful to your device, such as computer viruses, nor does the Website guarantee that the transmission and storage of e-mails, files or data will be correct, without any interruptions and errors. The Website shall not be responsible for any damage caused by the aforesaid circumstances.
5. The Website does not warrant that you will not be exposed to some unpleasant, displeasing, or inappropriate content by using the Services. Unless there is any violation of laws and regulations, the Website shall not be responsible for any content on the Website, but is willing to properly understand your complaints, respond appropriately to the content provider, or handle it appropriately.
6. In addition to the responsibilities required by law, the Website does not assume any direct, indirect, incidental, derivative or punitive compensation for losses of profits, business reputation, data or other tangible or intangible losses caused by the following:
   1. The availability or unavailability to use the Website
   2. Any products, information or services purchased or obtained through the Website
   3. The user data is used or modified without authorization
   4. Other matters related to the Website
7. We have the right (but no obligation) to improve or correct any omissions or errors in any part of the Website.

1. If the content provided, posted or transmitted by the user through the Website or the user’s connection to the Website violates these Terms of Services or infringes on any rights of any other party, the user shall indemnify the Website for any costs and expenses arising from caused by any third party’s claim or request, including but not limited to the reasonable lawyer fees, losses of goodwill, and business losses.
2. The content of the exhibition or product you purchase on the Website can only be used by members who purchase such exhibition or product within the given period of time. The member is prohibited from sharing, streaming or publicly displaying such content. In case of any violation of this provision, the Website shall have the right to terminate the Services for such account and take legal actions with respect to the damage and infringement caused by such violation, and shall have the right to claim against such violating member 1,000 times the applicable exhibition ticket as the penalty.
3. Any User Content uploaded, posted, e-mailed or transmitted or in any other way through the services of the Website, whether publicly or privately, shall be the liability of the content provider. If the content uploaded by the user on the Website is used or reproduced by any other user improperly or any other activities with commercial interests without any permission, the Website does not provide any compensation for any losses that have been caused or may be caused.
4. The user acknowledges and agrees that the disclaimers and limitations of liability set out in these Terms of Services are fair and reasonable risk allocation between users and the parties of the Website, and that these limitations are an essential basis for the existence of the Website, which provides an economically viable basis for the services provided by the Website.
5. You agree to indemnify and hold any other websites operated by ARTOGO or its representatives, employees, trustees, agents and other related performance assistants harmless from any or damages, costs or expenses (including but not limited to the lawyer fees incurred in civil, criminal and administrative proceedings) may suffer as a result of your violation of any application law or regulation or any of these Terms of Service, and you shall be responsible for such damages or such costs and expenses.

These Terms of Services and the relationship between the user and the Website are governed by the laws of the Republic of China, and shall be interpreted and enforced according to the laws of the Republic of China without regard to conflict of law principles. Any disputes arising from the Services, these Terms of Services or other related matters between the user and the Website, shall be submitted to the Taipei District Court of Taiwan as the court of first instance. No failure by the Website to exercise or enforce any right or provision of these Terms of Services shall constitute a waiver of such right or any other right hereunder.